The owner is Balloon Boutique, 16 Grange Drive, Bridgwater, Somerset, TA6 7LL, and the hirer is the person who has agreed to our terms and conditions of hire and the person who's name the agreement is in. The goods are a reference to all items hired from the owner to the hirer.

1. All hire agreements are between the hirer and the owner. The hirer is the person named on the hire agreement and who has also agreed to all the terms and conditions.
2. During the hire period, all hired goods are the hirer's responsibility.
3. The goods remain the property of the owner throughout the hire period.
4. Your venue will not be held responsible for any hired goods unless the venue themselves is the hirer and is also the person named on the hire agreement.
5. It is the hirer's responsibility to inform the venue of all the terms and conditions and to oversee that the venue adheres to the terms and conditions. Any costs incurred due to damage of goods by the venue will be the hirer's responsibility.
6. The owner will in no circumstances be held responsible for any injuries, death or damage to any property caused by any hired goods.
7. A non refundable deposit of £50 is required to reserve the date for the hirer; no dates will be reserved without a deposit.  A further security deposit is required to act as a damage deposit to cover replacement of any goods due to loss, theft or damage beyond further usage (this will be determined by the quantity on goods hired).

8.       General soiling is acceptable. Examples of damage to goods beyond further use include ripping, tearing, burning, candle wax burns, permanent marker pens or crayons, mildew damage or anything else which means the goods are unusable.

9. The security deposit minus the cost of any replacement item or items will be refunded to the hirer by cheque mailed through the post/bank transfer within 30 days of when the owner receives the goods back. If there are no costs for replacement items the hirer will be refunded the full security deposit.
10. The cost for of any replacement goods will be charged at full replacement value including VAT and will be deducted from your security deposit. Should the cost of replacement goods be higher than the reservation deposit then the owner will invoice the hirer for the extra replacement costs. This must be paid within 30 days of the hirer being informed by the owner in writing. The owner will not accept any substitute items.
11. The cost of replacement items is £10 per chair cover, £5 per organza sash and £5 per organza table runner.  £5 per scoop or tong.
12. All damaged goods will remain the property of the owner.
13. From the date the hirer agrees to the hire agreement, the hirer will have the right to cancel the agreement within 7 days with a full refund of reservation deposit. Cancellation requests will only be accepted in writing or by email and will be effective on the date the owner receives either the letter or email.
14. Any cancellations 7 days after the hirer has agreed to the hire agreement will result in loss of reservation deposit and any other monies paid.

15.   The goods will be delivered the day before the event date and collected from the hirer the next working day after the event. For Friday, Saturday and Sunday events, collection will be on the following Monday.

16. The return of organza sashes which remain tied and unfolded will attract a charge of £25.
17. All goods must be ready for collection at the agreed time, date and location arranged for collection. A £50 fee will apply for an aborted collection where the hirer has not met the courier /collector at the agreed time, date and location. If the hirer will not be giving the goods to the courier/collector during collection, for example if the hirer is on honeymoon, the hirer must make arrangements for a third party to do so. If the third party is not at the agreed location at the agreed time and date for collection, the hirer will be responsible for the aborted collection.
18. If we have not received the goods within 48 hours of the original agreed collection due to aborted collections, a daily charge of £2.30 per chair cover will apply. Any delays in collection or return of goods to Balloon Boutique caused by the courier will not be chargeable to the hirer. All delays due to aborted collections where the hirer is at fault will attract the daily charge.

19.   In the event of a cancelled booking, a cancellation fee will be charged at 25% by Balloon Boutique of the overall estimated order, if cancelled within 8 weeks of event. 

20.   Final total payment is required in full at least 4 weeks prior to the event. If payment is not received within our terms and conditions, we will assume our services are no longer required. A cancellation charge of 50% of the estimated amount will be invoiced.

21.   Any unpaid cancellation charges after 30 days of invoice will be passed to a collections agency who will act on behalf of Balloon Boutique. Further charges will be added to your account. 

22.   Should the hirer not order a sample chair cover or request a venue visit to ensure the chair covers fit, Balloon Boutique will not provide a refund or be liable. It is essential the sample chair cover be fitted on the hirer’s venue chairs prior to booking. The hirer must be satisfied with the fabric, design and fit of the chair covers before booking. 

23.   Balloon Boutique will not be liable should an injury occur during the hire of any of our services and equipment.  The hirer will be responsible for ensuring the chair covers and sashes are fitted correctly once the event is taking place, to prevent any injury.

24.   Once payment is received and final numbers are confirmed no refund is available to you in the event of chair covers being reduced or the event being cancelled.  Payments are accepted by cash, cheque or Paypal only.

 

I agree to the terms and conditions:

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